The rules and guidelines for shopping with MENLAB — orders, delivery, returns, and your rights as a customer.
সর্বশেষ আপডেট
এই পেজে যা আছে
01Overview
02Orders & Confirmation
03Pricing & Payment
04Delivery
05Returns & Exchanges
06Custom-Printed Items Are Not Returnable or Refundable
07Custom Printing
08Product Information
09Intellectual Property
10Limitation of Liability
11Changes to These Terms
12Contact Us
Welcome to Menlab Clothing. These Terms of Service govern your use of our website (menlabclothing.com) and your purchases from us. By browsing the site or placing an order, you agree to these terms.
If you do not agree with any part of these terms, please do not use our website.
All orders are placed through our website, or via WhatsApp with our team.
After you place an order we check your bKash payment against our merchant statement. Once it matches, your parcel is dispatched. There is no confirmation call, so you do not need to wait for one.
We reserve the right to refuse or cancel any order, for example when a product is out of stock, a price was listed in error, or an order appears fraudulent.
All prices are shown in Bangladeshi Taka (৳) and include applicable taxes.
Every order is paid for at least in part before it is placed. At checkout you choose one of two options: pay the delivery charge by bKash, or pay the full amount by bKash. Whatever you do not pay in advance is paid in cash to the delivery man.
Pay our bKash merchant number using the Payment option, not Send Money, then enter the Transaction ID from your bKash SMS. A Send Money transfer goes to a personal wallet and cannot be matched to an order.
We check every Transaction ID against our bKash merchant statement. If the payment is genuine, your parcel is dispatched straight away.
If no matching payment is found, the order is cancelled and nothing is dispatched. We will not chase you for it and nothing further is owed by either side.
If you have paid and your parcel has not arrived, message us on WhatsApp with your order number and Transaction ID and we will sort it out.
We never collect card numbers, bank account details, or mobile-banking credentials such as your PIN. A Transaction ID is a receipt reference, not a credential.
Delivery charges are shown at checkout before you confirm your order.
Prices and offers may change at any time; the price at the moment you place your order is the price you pay.
Delivery inside Dhaka typically takes 1 to 2 days; outside Dhaka 2 to 4 days. Custom-printed items need 1 to 2 extra days for printing.
Delivery times are estimates, not guarantees. Delays caused by couriers, weather, or events outside our control can happen.
Please provide an accurate address and keep your phone reachable. Repeated failed delivery attempts may result in the order being returned, and we may ask for full payment in advance on future orders.
You may request a return or size exchange within 7 days of delivery via our return request page.
Items must be unused, unwashed, and have all tags attached.
Approved returns are collected by our courier; refunds or exchanges are processed after the item passes inspection.
Full details, including everything we can and cannot accept back, are on our Return & Exchange page.
⚠️ Please read before you order. Custom-printed t-shirts and any other custom-printed product cannot be returned, exchanged, or refunded once the order is confirmed and sent to print.
The reason is simple: a custom piece is made only for you. Your artwork, your placement, your colour, your size. It is printed on a fresh garment the moment you order it, and it becomes a one-of-one piece the day it is printed. Nobody else can wear your design, so we cannot put it back on the shelf, restock it, or sell it to another customer. Accepting it back would simply mean throwing the garment away, which is why every print-on-demand shop treats custom work as final sale.
Because of that, please double-check your design, spelling, colour, and size on the preview before you confirm, and message us on WhatsApp if you would like us to look it over with you first. We are always happy to check before we print.
The one exception is our mistake. If your custom item arrives damaged, faulty, or printed differently from the preview you approved, it is fully covered. Contact us within 7 days of delivery with a photo and we will reprint it or refund you in full, at no cost to you.
Designs you upload or create in our editor must be your own, or content you have the right to use. You are responsible for the designs you submit.
We refuse designs containing hateful, unlawful, or infringing content.
Printed colours can differ slightly from what you see on screen, because screens and fabric render colour differently.
The final printing cost for custom orders is confirmed with you on WhatsApp before production begins.
Because each piece is printed only for you, custom-printed orders are final and cannot be returned, exchanged, or refunded except when the fault is ours. See Custom-Printed Items Are Not Returnable or Refundable above.
We work hard to display products accurately, but colours may vary slightly depending on your screen, and measurements in size guides can vary by ±1 inch as garments are made in batches.
All content on this website, including the Menlab name, logo, photos, designs, and text, belongs to Menlab Clothing and may not be copied or used commercially without our written permission.
To the maximum extent permitted by law, Menlab Clothing is not liable for indirect or consequential losses arising from your use of the website or from delayed or failed deliveries caused by third-party couriers. Our total liability for any order is limited to the amount you paid for that order.
We may update these Terms of Service from time to time. When we do, the "Last updated" date at the top of this page changes to the day we saved the revision. Continued use of the website after changes means you accept the updated terms.
