Changed Your Mind?
No Problem.
We make returns and exchanges simple, fast, and completely hassle-free. 7-day window, free pickup in Dhaka, and refunds processed within 3–5 business days.
7-Day Return Window
Return any item within 7 days of delivery — no questions asked.
Easy Exchange
Wrong size or color? We'll swap it out and ship the replacement free.
Full Refund
Get your money back within 3–5 business days after we receive the return.
Return in 4 Easy Steps
From request to refund. here's the full journey, simplified.
Request a Return
Email us at returns@menlab.store or fill out the return form on your order page with your order number and reason.
Pack Your Item
Place the item in its original packaging with all tags attached. Include the return slip from your order.
Ship It Back
Drop it off at your nearest courier point or schedule a free pickup (Dhaka only). We'll provide the return label.
Get Refunded
Once we receive and inspect the item, your refund or exchange will be processed within 3–5 business days.
What's Eligible?
Quick reference to what we can and can't accept back.
Accepted
Eligible for Return
- Unworn items with original tags attached
- Items returned within 7 days of delivery
- Products in original, undamaged packaging
- Items purchased at full price or on sale (unless marked final sale)
Rejected
Not Eligible
- Worn, washed, or altered items
- Items without original tags or packaging
- Underwear, socks, and innerwear (for hygiene reasons)
- Items marked as 'Final Sale' at the time of purchase
- Gift cards and accessories (unless defective)