Privacy Policy

Menlab Clothing is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.

By using our website and placing orders, you consent to the practices described in this Privacy Policy.

We collect only the information necessary to process and deliver your order. This includes:

• Full name and recipient name
• Delivery address (district, thana, full address)
• Mobile phone number (used for order confirmation and delivery coordination)
• Order history and product preferences (to improve your experience)
• Device and browser information collected automatically via cookies (see Section 6)

We do NOT collect any payment information such as card numbers, bank account details, or mobile banking credentials. All orders are Cash on Delivery, no financial data is ever submitted to or stored by our website.

We use the information we collect to:

• Process and confirm your orders
• Coordinate delivery with our courier partners
• Handle return, exchange, or complaint requests
• Improve our website, product listings, and customer experience
• Detect and prevent fraudulent or suspicious activity

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We share your information only as necessary to fulfill your order and operate our business:

• Courier & delivery partners: your name, phone number, and delivery address are shared with our logistics partners to deliver your order
• Customer support tools: we use third-party platforms (e.g., WhatsApp Business) to communicate with you
• Analytics providers: anonymous, aggregated data may be shared with analytics tools to help us understand website usage

All third parties we work with are required to handle your data responsibly and are not permitted to use it for their own marketing.

We retain your personal data for as long as necessary to provide our services and meet our legal obligations. Typically, order data is retained for up to 2 years.

You may request deletion of your data at any time by contacting us (see Section 9). Note that we may retain certain information where required by law or for legitimate business purposes such as fraud prevention.

Our website uses cookies, small text files stored in your browser to improve functionality and understand how visitors use our site.

We use cookies for session management (keeping you logged in), analytics (understanding traffic patterns), and preference storage (such as your cart items).

You can disable cookies in your browser settings at any time, though some features of the website may not function correctly without them.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Since we do not process any payments online, your financial data is never at risk through our website. All order interactions involve only your name, address, and phone number.

However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to handling your data with care.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for us to contact you via WhatsApp
• Lodge a complaint if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details in Section 9.

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: